We package your orders with care. If there is any defect with your products, please contact us at email@example.com within 7 days of delivery along with photos showing defect.
We're confident that you'll love your purchase, but we understand that things don't always work out.
Unopened items sold by Poi & Hun in original condition and returned within 7 days of delivery will be eligible for an exchange or store credit. A re-stocking fee of 15% is applicable to refunds in the original payment form to cover transactional fees. Sale items, clearance items and opened items are not eligible for return or exchange.
Shipping costs are not eligible for refund. Orders that received “free shipping” at the time of purchase will receive a store credit, exchange or refund less Poi & Hun’s cost of shipping.
Please note you are responsible for return shipping costs and applicable insurance costs. Poi & Hun is not responsible for products lost by delivery carriers.
Exchanges and returns must be authorized by Poi & Hun. To start a return, please email us at firstname.lastname@example.org with your order number, the product that you would like to return, and the reason for return. We will reply with further instructions.